Terms and conditions

Kookstaal terms and conditions

Version: 4 August 2026

1. Applicability

These terms and conditions apply to all offers, orders, agreements and deliveries of Kookstaal, established at Vendelier 23, 5591 SK Heeze, contactable at info@kookstaal.nl, hereinafter: “Kookstaal”.

Kookstaal supplies business customers only: companies, institutions and other legal entities acting in the course of a profession or business. By placing an order, the customer declares that it is acting as a business.

2. Offer and agreement

Product information, images, prices, stock indications and delivery times are displayed with due care, but are subject to obvious errors, technical faults and changes by the supplier.

An order is an offer by the customer. The agreement is concluded only after Kookstaal has confirmed the order by email or has actually dispatched the order.

Kookstaal may refuse an order or request additional information, for example to verify that the purchase is for business purposes.

3. Prices and payment

All prices in the webshop exclude VAT unless expressly stated otherwise. Any shipping costs, surcharges and VAT are shown before the order is completed.

Payment must be made in advance using the payment methods offered in the webshop. Kookstaal is not required to deliver before full payment has been received.

4. Delivery

Kookstaal aims to deliver within the stated period. A delivery time is an estimate and not a strict deadline, unless agreed otherwise in writing.

Delivery may be made directly by a supplier. The customer must provide a correct delivery address, ensure accessibility and provide suitable unloading and receiving facilities.

On delivery, the customer must immediately inspect the packaging and the product. Transport damage, shortages or visible defects must be reported as soon as possible, and no later than 48 hours after receipt, with photographs, to bestellingen@kookstaal.nl.

5. No cancellations, returns or exchanges

Kookstaal sells exclusively B2B. Orders cannot be cancelled free of charge after they have been placed.

Kookstaal does not accept returns, exchanges or refunds due to, for example, an incorrect order, changed requirements, excess stock, incorrect dimensions or a change of mind.

This provision does not apply where Kookstaal confirms in writing that an incorrect product was delivered, transport damage occurred or there is a valid warranty claim.

6. Warranty and defects

Products are covered only by the manufacturer's warranty of the producer or supplier, insofar as it applies. Its content, duration and conditions are determined by the producer or supplier.

A defect must be reported as soon as possible to bestellingen@kookstaal.nl, including the order number, a description of the problem, photographs and, if possible, a video. Kookstaal will assess the report and may forward it to the supplier or manufacturer.

The warranty does not cover normal wear and tear, misuse, incorrect installation, insufficient maintenance, modifications by third parties, use contrary to the manual, or damage caused by external factors.

Kookstaal does not reimburse consequential loss, labour costs, installation or removal costs, loss of turnover, replacement equipment, rental costs, transport costs or other indirect loss, unless mandatory law requires Kookstaal to do so.

7. Liability

Kookstaal is liable only for direct loss that is the direct result of an attributable failure by Kookstaal.

Insofar as liability cannot legally be excluded, it is limited to the invoice amount excluding VAT of the product to which the liability relates.

The limitations in this article do not apply in the event of intent or deliberate recklessness by Kookstaal, or to liability that cannot be limited under mandatory law.

8. Retention of title

Delivered products remain the property of Kookstaal until the customer has paid all amounts due under the agreement in full.

9. Force majeure

Kookstaal is not liable for delay or non-performance caused by circumstances beyond its reasonable control, including supplier failures, transport problems, material shortages, strikes, government measures, fire, war, cyber incidents and natural disasters.