Has a delivered product developed a defect, or does it not match the order? Report this as soon as possible to bestellingen@kookstaal.nl.
SARO: 2-year warranty
For SARO products, “2-year warranty” means only a 24-month manufacturer's parts warranty. A replacement part is supplied free of charge only after SARO has assessed and approved the claim.
Kookstaal provides no additional commercial warranty. Labour, inspection, diagnosis, removal, installation, commissioning, call-out charges, travel time, transport and returns are not included and remain payable by the business customer, even when SARO supplies a part under warranty.
Information required
- Your order number, item number and serial number
- A clear description of the problem
- Photos or video showing the defect
- The installation date and, where relevant, the installer's details
Assessment and exclusions
The manufacturer or supplier assesses the claim and decides which part will be supplied. Evidence, technical information or return of the defective part may be required in advance.
Normal wear and tear, wear parts and consumables, misuse, overloading, insufficient maintenance, limescale, contamination, external damage, modifications and incorrect installation or connection are excluded from warranty.
For other brands, only the relevant manufacturer's warranty terms and warranty period apply, unless stated otherwise in writing on the product page.
The complete provisions are set out in article 11 of the terms and conditions.